PRESS & MEDIA

When did you start at Academy?
August 19, 2024

What are your current job responsibilities?
As a Transportation Planner for Academy, I'm responsible for the strategic planning and analytics, supporting the overall safety and efficiency of service and operations in the northeast and great New York City area.

Have you worked in the transportation industry prior to starting at Academy?
Yes, I have been in the transportation industry since 2016 when I started with Greyhound (Boltbus service) then after the pandemic I went to work for First Student.

What are some of the key challenges you've overcome in your time here at Academy?
One of the biggest challenges I've faced has been quickly adapting to Academy's charter service process while also staying flexible to handle the ever-changing nature of transportation operations. Every day brings new situations, whether it's last-minute schedule adjustments, unforseen road conditions, or client's request that require immediate solutions. The ability to switch gears quickly and efficiently is crucial in ensuring smooth operations and maintaining service reliability. By leveraging strategic planning, real-time problem-solving, and teamwork I've been able to navigate these challenges and contribute to the success of our transportation services.

What do you like about working at Academy?
I enjoy the fast-paced and dynamic nature of the transportation industry, where every day brings new challenges and opportunities. The collaborative environment at Academy allows me to work with a team that is passionate about delivering reliable and efficient service. I also appreciate the ability to use data and analytics to make a real impact on operations and customer's satisfaction.

Any tips for clients about booking buses at Academy?
Planning ahead is key-booking as early as possible ensures availability, especially during peak seasons. Providing detailed trip information, incluidng pickup and drop-off locations and passenger count. And special requests, helps us tailor the best transportation solution for their needs. Also, communicating any last-minute changes as soon as possible allows us to adjust accordingly and provide the best possible service.

Thank you for your time Eros